Registering And Transferring A Domain
If you currently own a domain that is hosted with another company and you wish to move to Claranet, you will need to transfer your domain to us.
Transferring a .uk domain to Claranet
All .uk domains are managed using a tagging system. Each ISP is allocated a unique 'tag' by Nominet UK, the governing body that controls all such domains. Control of a domain can be given to another internet provider simply by changing the tag attached to the domain. Our tag is CLARANET (please note the capital letters).
To transfer your .uk domain to Claranet, you will need to ask your current provider to release the domain to our tag. When they have released the tag to us, we can then complete the transfer by updating the nameservers. If done correctly, the whole process should only take a couple of days to fully move from one provider to another. You can check who your current ISP is by using the WHOIS lookup at the following URL:
If you experience any problems transferring your .uk domain to us it is possible to go directly to Nominet and ask them to transfer the domain for you:
http://www.nominet.org.uk/registrants/maintain/changeagent
Transferring .com, .net, .org, .biz and .info domains to Claranet
Once registered, these domains are known to be "locked", which means that the domain cannot be moved to another provider. You will need to ask the current hosts to unlock the domain and retrieve the authorisation code, if the domain has been assigned one. We will need this code in order to intiate a transfer request with our registrar, MelbourneIT.
Once we have initiated a transfer request, MelbourneIT will email the admin contact of the domain asking for approval of the transfer. Please be sure that the admin contact on your domain is a current, valid email address. When the transfer has been approved, the current registrar will then email the admin contact giving them the option to reject the transfer. This whole process usually takes around 3-5 days to complete but can take up to 10 days in some cases.
If the domain is already registered via MelbourneIT then you will need to get the domain unlocked and supply us with the MelbourneIT Registry Key so that we can transfer it to our control. The current hosts will be able to supply you with the registry key.
Transferring CentralNic domains to Claranet
(.uk.com, .gb.net, eu.com, etc.)
There are two ways of transferring these types of domains to our control. The current hosts can either push the domain to us by assigning the domain to our CentralNic billing handle which is I1312. Alternatively, we can request the transfer to our CentralNic account, in which case CentralNic will email the current billing contact, asking them to approve the transfer to our account. If done correctly, this should take no more than a couple of working days.
If you require any further information regarding domain transfers, please contact our customer support department on 0845 117 0555 or email: support@clara.net