Success Story

One of our Channel Partners - a VOIP and Data Services Provider - had been having numerous issues with the Account Management and Support received from their ISP. Any financial benefits gained from the ISP partnership were being eroded in time wasted on chasing the ISP, not to mention the loss of face with their client base. This Channel Partner's solutions required their clients to have Internet capabilities and they needed a partner to provide a complete product.

A call from Claranet's Channel Partnership Team highlighted the problems they were having with their current ISP. A meeting was arranged to discuss what they needed from a Partnership.

Claranet's Channel Partnership Team listened to their business strategy and discussed procurement, provisioning and technical support. We created a bespoke "Partnership Plan" that detailed the business relationship in full and the benefits to the company in discounts and commissions.

One of the main hurdles for this business had been their internal network topology, which was the basis of their client solutions and the focal point of the business offering. Claranet designed a resilient hub based topology for the internal server array and separate MPLS and Internet networks for each of their clients, each linking to the server array. This Channel Partner has since used this topology design as an integral section of their sales presentations.

The business has received both financial benefits and important sales and technical support from Claranet that has solidified the relationship. Claranet gets involved in client facing meetings and conference calls, when needed, as a way to instill confidence in the Channel Partner's prospective clients. When current clients have problems, Claranet act as their IP partner and share the issue so that a solution can be found and implemented as soon as possible. For these reasons, this VOIP and Data Services Provider still chooses Claranet as their IP Partner.