Managed Application Hosting

Claranet's Managed Application Hosting service provides end to end management of your business critical website or IT applications, backed up by an industry leading application availability SLA. Claranet manages the entire application hosting platform, from Network all the way to the business critical application, allowing Claranet to have absolute accountability for the availability of the application.

                                   Claranet's Martin Saunders talk to Information Age about Managed Application Hosting

Claranet does not take this responsibility lightly, and uses proven step-by-step processes from design, through project managed implementation to support and change management to deliver our promises. In short, businesses that use Claranet's managed application hosting solutions succeed by design, not luck.

Managed Application Hosting
Data Centre
Dedicated Servers
Operating Systems
Application Management

 

Features

  • Complete End-to-end responsibility with Claranet, providing the ultimate peace-of-mind
  • Application Management of both 'sealed box' applications such as Microsoft Exchange and SharePoint and custom built web applications using software engines such as Microsoft .net and Java
  • Claranet managed Data Centre facilities in 7 countries, providing highly available network, power and air conditioning in a secure environment
  • Dedicated Server hardware monitored and maintained by Claranet, with a 1 hour time to fix guaranteed SLA
  • Dedicated Virtual Servers option available, accommodating multiple virtual machines on one physical server
  • A choice of Microsoft Windows or Redhat Linux Operating Systems; monitored, patched and maintained by Claranet solution support
  • Managed Firewall and Managed Load Balancing services ensure the security and availability of your website or application
  • Managed Backup services protect your business from critical data loss.

Claranet Services

  • Claranet's Solution Architects provide expert design assistance for the managed hosting solution
  • PRINCE2 qualified Project Managers take responsibility for assessing the risks and ensuring the solution is delivered on time
  • Our Solution Engineers are responsible for technical implementation and any changes required to the managed application hosting solution
  • Claranet's Solution Support team provides 24x7 proactive support of the managed hosting solution based on ITIL frameworks
  • Claranet Application Management team are responsible for proactive IT application monitoring, support and diagnosis working with the application developer
  • Monthly Service Reports are offered, providing information on any trouble tickets raised and performance of the solution against SLA
  • Claranet's Managed Application Hosting SLA guarantees the end to end availability of the application using synthetic transaction monitoring to test like a live user