Bespoke Hosting
Many organisations now rely on their connection to the Internet to operate. For sensitive information, it is crucial that the connection is resilient and secure.
One customer approached Claranet with the problem of an increasingly complex infrastructure that was eating up scarce IT resources, which meant that the organisation was running at a greatly reduced capacity. Throughout the project, Claranet’s managed hosting consultants spoke at length with the customer to fully understand its requirements.
Claranet’s consultants recommended that a full penetration exercise was carried out before the project went live and once it was live to verify the security of the new infrastructure. To prevent large amounts of traffic slowing down the network, Claranet created security zones for the customer. This reduced the overall cost and created a more efficient transfer of data.
All the new hardware was covered by SLAs, ensuring that issues were addressed within a stated timeframe and full support was available from Claranet Thirdline or Network Operating Centre (NOC) teams. These teams are available 24 hours a day, 365 days a year with 50 technical support agents available during business hours and the weekend. All members of the Claranet NOC are fully qualified and able to deal with any complex hosting issues that may arise.
To provide the customer with access to its servers, the solution was configured to allow the customer access using SSH or VPN. Claranet provides this facility to all customers, to support IT teams rather than making remote systems inaccessible.
Claranet’s solution still provides the customer with the highest level of service, from both a technical and customer service perspective.
