Firewalls

Claranet Germany will be performing network maintenance on 01/07/08 between: 02:00 BST (01:00 GMT) and 05:00 BST (04:00 GMT) During this time, all customers may notice brief periods of increased latency to some destinations in Europe which are currently reachable

The issue with the DSL platform outage which caused VIA-NET and Netscalibur customers has now been resolved. This issue was caused when one of our upstream providers lost connectivity to Claranet Ltd.

We are experiencing an outage on the DSL platform which is affecting all our Netscalibur and VIA-NET customers only. Claranet Networks team are investigating the cause of this issue and will update soon on this outage.

The earlier DSL platform issue has now been resolved and the service continues to remain stable.

We are still experiencing issues with our DSL platform. Our Networks team are currently investigating and working to resolve this.

We are again experiencing some problems with our DSL platform and the engineers are currently investigating the fault.

We will be performing reactive maintenance on the N-Central platform on Friday 25th January at 12:00. We expect this work to take approximately 15 minutes and during this time the N-central interface will not be available to customers.

We will be upgrading one of our Border Routers in our Telehouse North, London PoP on 25/01/08 between 01:00 and 05:00 GMT.

Our telephone system has been restored and the support numbers are now working normally.We regret any inconvenience caused.

We are currently experiencing a problem with our telephone system which is causing callers to hear a busy tone when attempting to call our support numbers.