Our commitment has always been to our customers and our philosophy to adapt our ‘infrastructure, services and personnel to offer every technology a company needs - before you realised you needed it'. Charles Nasser, CEO, Claranet Group
We continue to demonstrate our commitment to our customers and have used ITIL (Information Technology Infrastructure Library) to define the processes that our technical support teams use in order to meet your current and future service needs . Our support teams in the UK are based in our London office so that they can effectively support you in your working hours and local language. It is our aim to provide you with the right support for your service(s).
Our core attributes reflect this philosophy. Claranet's support team are:
Technically astute - individuals have up to date industry qualifications so that they can better understand the technologies used in your solutions.
Experienced - support processes are based on best practices obtained from supporting 36,000 business customers and ITIL.
International - we provide support in the local language with local presence and knowledge, therby effectively supporting you.
Customer-centric - services are designed with business relevant SLA's so that the support is what your business needs.
Flexible - support teams are able to explain the situation so that you understand the technology.
Support is available 24/7/365 so that all our customer receive fast response to critical issues, telephone support, access to our online knowledgebase and a proactive team who manage issues that you may not be aware of. We continue to invest in regular training and development for our staff and understand that you need to speak with people with more than just great technical skill.
Our Technical Partners: