Our commitment has always been to our customers and providing seamless customer care when they need it.
Charles Nasser, CEO, Claranet Group
We're big on customer care. As a mid-sized, independent company, we understand that businesses require a truly flexible and responsive service and we are not too big to provide it.
Claranet support teams are based in country so that they can effectively support customers in their local language. Our processes are based on ITIL (Information Technology Infrastructure Library) that meet your service needs.
The Support Teams are:
Solution Support
The Solution Support team runs all day, everyday dedicated to handling issues for Service Managed customers. They are experts on Managed Application Hosting, Managed and Co-location Hosting, MPLS services and international services. Corporate Support
Our Corporate Support team are dedicated to solving enquiries for customers with VPN Connections, DSL, managed firewalls and IPASS products. They are available 24 hours a day, 7 days a week. Shared Web Support
If you need assistance with your shared web hosting, hosted exchange, webmail, domain hosting, anti-spam or anti-virus service, call the Shared Web Support team.
If you need further information on who to call please click here
Our Technical Partners: